Last updated: September 19, 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us. This may include:

Personal information (name, email address, username)
Payment information (processed securely through our payment providers)
IMVU usernames and Discord IDs (for VIP members who choose to provide this information)
Usage data and analytics
Device and browser information

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send you technical notices, updates, security alerts, and support messages
Respond to your comments, questions, and requests
Monitor and analyze trends, usage, and activities
Protect against fraudulent or unauthorized activity

3. Information Sharing and Disclosure

We may share information about you in the following circumstances:

With your consent: We may share information with your explicit consent
Service providers: We may share information with third-party service providers who perform services on our behalf
Legal requirements: We may disclose information if required by law or in response to legal process
Business transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets

4. VIP Member Protection

For VIP members who choose to provide their IMVU usernames and Discord IDs:

This information is stored securely and is not publicly displayed
VIP members are protected from scanning tools that might otherwise access this information
We implement additional security measures to protect VIP member data
VIP member information is never shared with third parties without explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of sensitive data in transit and at rest
Regular security assessments and updates
Access controls and authentication measures
Secure payment processing through trusted providers

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may retain certain information for legitimate business purposes or as required by law.

7. Your Rights and Choices

You have certain rights regarding your personal information:

Access: You can request access to your personal information
Correction: You can request correction of inaccurate information
Deletion: You can request deletion of your personal information (subject to certain limitations)
Portability: You can request a copy of your information in a portable format

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

9. Third-Party Services

Our service may contain links to third-party websites or services. This privacy policy does not apply to those third-party services, and we encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Information

If you have any questions about this privacy policy or our data practices, please contact us through our contact page.